🔄 Refund & Returns Policy
🎯 Our Mission
At 1ON1.FIT, every product supports your drive — whether you’re gearing up in custom threads or stocking up on mental performance boosters. If something’s not right, we’re here to make it fair and simple.
🧵 Clothing Returns (Custom & Print-On-Demand Items)
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🛠️ Made to order — please check sizing guides before purchase
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🔁 Returns only accepted for:
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Faulty stitching
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Print errors
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Wrong item sent
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❌ We don’t offer returns for incorrect size choice or change of mind
📌 Tip: For gym gear orders, always double-check your measurements to ensure mission-ready fit.
📦 Dropshipped Gear & Supplements
These products are fulfilled by trusted third-party suppliers.
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✅ Return accepted if:
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Item is damaged or defective
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Wrong item received
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Product not as described
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📩 How to request:
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Email returns@1on1.fit within 14 days
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Include order number & photos (if applicable)
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We’ll guide you through the supplier’s return process and make sure resolution is smooth.
💰 Refunds
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Refunded to original payment method
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Processed within 5–10 business days
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Shipping fees are non-refundable unless the issue is on our end
🚫 Non-Returnable Items
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Opened supplements or hygiene products
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Digital products or downloads
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Clearance or final-sale items
📬 How to Start a Return
📧 Email: returns@1on1.fit ⏰ Within 14 days of receiving your order 📎 Include your order number, product name, and issue details